How to Update Iqama in Al Rajhi Bank Saudi Arabia 2023: A Comprehensive Guide

Introduction: Update Iqama in Al Rajhi Bank

As a resident of Saudi Arabia and an Al Rajhi Bank customer, I’ve personally encountered the crucial challenge of keeping my Iqama up to date with the bank. The Iqama, or residency permit, is a vital identification document, and ensuring its accuracy is paramount for all financial endeavors. After thorough research, practical application, and discussions with friends, I’ve crafted this complete guide to help you navigate the process of updating your Iqama in Al Rajhi Bank In KSA. By sharing the knowledge gained through my experiences, I aim to assist you in complying with the bank’s regulations and maintaining seamless access to your banking services.

“I hope that the information provided here will effectively address your queries on how to update your Iqama in Al Rajhi Bank.”

1. Why Update Your Iqama with Al Rajhi Bank?

Maintaining your Iqama information up-to-date with Al Rajhi Bank is essential for several reasons:

1. Regulatory Compliance: Al Rajhi Bank, like all financial institutions, is required to have accurate customer information as per Saudi Arabia’s regulatory requirements.
2. Seamless Banking: An updated Iqama ensures you can perform essential banking tasks without disruptions, such as account management, applying for loans, and more.
3. It’s worth noting that the option to update your Iqama in Al Rajhi Bank becomes available approximately one month before its expiry date.

2. Updating Iqama with Al Rajhi Bank Mobile Application:

The Al Rajhi Bank mobile application offers a convenient and efficient way to update your Iqama. Here’s how to do it:

1. Download the Al Rajhi Mobile app from Google Play (for Android) or the App Store (for iOS).

2. Login to the Mobile App: Begin by logging into your Al Rajhi Bank mobile application using your username and password.

3. Receive the OTP: After a successful login, the app will transmit a 4-digit OTP (One-Time Password) to the mobile number registered with your account.

4. Enter OTP: Input the OTP you’ve received into the designated field. This step is essential for verification.

5. Push Notification for App Update: After entering the OTP, a new window will appear. You will be notified through a push notification about the app update. You have the option to click “Remind Me Later,” situated at the bottom of the screen.

6. Access the Menu: In the new window, locate and click on the “Menu” or “Points” option situated on the left side of the screen.

7. Open Profile Settings: Scroll down within the menu options and select “Profile Settings.”

8. Update ID Expiry Date: In the Profile Settings, you’ll find the “Update ID Expiry Date” option, usually positioned in the last third of the menu.

9. Review Current Expiry Date: A new window will open, displaying your current Iqama expiry date in both Hijri and Gregorian calendars.

10. Initiate the Update: Within this window, you will see an “Update” option. Click on “Update” to proceed with updating your Iqama expiry date.

11. Confirmation: After clicking “Update,” a new window will appear, displaying a confirmation message stating that you have successfully updated your ID expiry date.

3. Updating Iqama with Al Rajhi Mubasher Internet Banking:

Internet banking provides another online avenue to update your Iqama details with Al Rajhi Bank:

Updating Iqama with Al Rajhi Mubasher Internet Banking:

1. Access the Website: Start by visiting Al Rajhi Bank’s website and log in to your account using your credentials.

2. Navigate to “My Profile”: Once logged in, click on “My Profile” from the website’s header. You’ll notice several options displayed below.

3. Select “Customer Information”: Locate and click on the “Customer Information” tab. This will open a section displaying your ID Expiry Date.

4. Update Expiry Date: Within this section, you’ll find an option labeled “Update Expiry Date.” Click on this to initiate the update process.

5. Processing Time: The system will require a brief moment to complete the update.
   
6. Confirmation: After the update is completed, click on the “Proceed” button located in the bottom-right corner of the screen.

7. Successful Update: You will promptly receive a message confirming that your Iqama expiry date has been successfully updated with Al Rajhi Bank.

Updating Iqama Expiry Date by Phone Banking – Step by Step:

1. Dial Al Rajhi Helpline: To update your Iqama ID expiry date with Al Rajhi Bank, make a call to their helpline at (+966920003344).

2. Select Language: The operator will welcome you and request your choice of language. 

Select “1” for Arabic or “2” for English.

3. Access Other Services: After selecting your language, press “0” for “Other Services,” then press “#” to proceed.

4. Update Iqama Details: To update your Iqama, press “5.” This action informs the operator about your specific intention.

5. Confirm Birth Details: The operator will request your birth month and date.This step is primarily for confirmation, as they already have your birth details on record.

6. One-Time Password: Upon confirming your birth details, you will receive a 4-digit one-time password (OTP) via SMS. Input this OTP while the call is still in progress.

7. Notification of Update: Once you’ve successfully input the OTP, Al Rajhi Bank will promptly notify you that your Iqama information has been updated.

By following these clear and sequential steps, you can efficiently update your Iqama expiry date with Al Rajhi Bank using the Phone Banking service.

5. Update Iqama by Visiting an Al Rajhi Branch

Visiting an Al Rajhi Bank branch is a viable option if you prefer in-person interactions or if you face specific circumstances:

1. If you cannot use the online methods.
2. If you have not updated your Iqama within six months after its expiry, resulting in a frozen account.
3. If you find it convenient to visit a physical branch.

Here are the steps to follow when visiting a branch:

1. Obtain a “Customer Services” token from the token machine and wait for your turn.
2. Discuss your purpose with the bank officer.
3. Provide your Iqama and a copy of it.
4. Sign a form, which the bank employee will print from their system.
5. If your account is already frozen, the officer will inform you that it may take 24 hours to activate it.
6. To confirm your account’s reactivation, you can visit any Al Rajhi Bank ATM and withdraw funds.

Renew Iqama and Update ATM Card with Tahweel Al Rajhi

After renewing your Iqama, you may also need to update your ATM card with Tahweel Al Rajhi. If you already have an Al Rajhi account, follow the process mentioned earlier in the article. If not, here’s what to do:

Using Tahweel Al Rajhi App:

1. Download the Tahweel Aj Rajhi App: Start by downloading the Tahweel Aj Rajhi application from either the PlayStore (for Android) or the AppStore (for iOS) on your device.
2. Access the App: Open the app and find the “More” button, usually located in the bottom-right corner.
3. Update Expiry Date: Click on “Update Expiry Date.”
4. Initiate the Update: In the new window, tap on the “Update” button.
5. Confirmation: The app will process your request, and your ATM card with Tahweel Aj Rajhi will be automatically updated.

Using an Al Rajhi ATM:

1. Insert Your Card: To update your Iqama using your Tahweel Al Rajhi ATM card, insert your card into any Al Rajhi ATM.

2. Select Your Language: Choose your preferred language, typically “English.”

3. Enter Your Secret Pin: Enter your secret PIN.

4. Update Customer Info: On the screen, locate and tap on the “Update Customer Info” option.

5. Update National ID: A new screen will appear, where you should select “Update National ID.”

6. Automatic Update: If your ID requires updating, it will be automatically done. If not, you will see a message stating, “Your ID Is Still Valid, No Need To Update Now.”

These steps make it simple to update your Iqama using the Tahweel Al Rajhi mobile app or an Al Rajhi ATM.

9. Al Rajhi Bank WhatsApp Helpline

For your convenience, Al Rajhi Bank also offers customer support through WhatsApp. You can reach their helpline at 920003344 for assistance with your Iqama updates.

Update Iqama in Al Rajhi Bank: Final Thoughts

Keeping your Iqama updated with Al Rajhi Bank is a vital aspect of managing your financial affairs in Saudi Arabia. This comprehensive guide has provided you with a detailed overview of various methods for updating your Iqama, ensuring you have the most up-to-date information on record. By following these steps, you can enjoy uninterrupted access to your banking services and remain compliant with regulatory requirements. If you have any further questions or need assistance, don’t hesitate to reach out to Al Rajhi Bank’s customer support.