How to Cancel a SIM Card Registered on my Iqama? Complete Guide 2024

How to Cancel a SIM Card Registered on my Iqama? Complete Guide 2024


In the digital age, owning a SIM card has become synonymous with personal identity, especially in regions like Saudi Arabia where Iqama plays a crucial role. However, situations may arise where you need to cancel a SIM card registered under your Iqama. In this complete guide, we will walk you through the process step by step, offering various methods to ensure a hassle-free experience.

Understanding the Need to Cancel a SIM Card

Before diving into the methods, it’s essential to understand why one might need to cancel a SIM card registered under Iqama. The most common reasons include a SIM not in use, potential security concerns, or the need to transfer ownership to another individual. Now, let’s explore the different methods available to cancel a SIM card under Iqama.

1. Call the Helpline for Swift Deactivation

The simplest and quickest way to cancel a SIM card is by calling the helpline of your respective cellular provider. Each major provider, such as STC, Mobily, and Zain, has its helpline. Here are the numbers you’ll need:

  • STC: 900 or 011-455-5555
  • Mobily: 1100 or 0560101100
  • Zain: 959 or 059-0000959
  • Friendi: 166000 or 057-1166000
  • Virgin Mobile: 1789
  • Lebara: 1755 or 057-6001755

2. Visit the Cellular Company’s Office for In-Person Cancellation

For those who prefer a face-to-face approach, visiting the nearest office of your cellular provider is a viable option. This can be done at STC, Mobily, Zain, or any other major cellular company. Ensure you have your Iqama and the specific SIM card number you wish to cancel. The process usually takes 24 hours.

  • STC Store Locator
  • Mobily Store Locator
  • Zain Store Locator

How to Cancel a Mobily SIM Using Mobily Helpline?

To cancel a Mobily SIM card through Mobily Helpline, you can follow these steps:

A. Dial Mobily Helpline:

B. Navigate through the Menu:

  • Listen to the automated voice menu carefully. It will offer various alternatives for you to choose from.

C. Select option 9 for registering complaints:

  • Press the corresponding number for “complaints.” This option is usually number 9. The system will then redirect you to the complaints section.

D. Press 1 for New Complaints:

  • Once in the complaints section, press 1 to register a new complaint. This option will allow you to initiate the process of canceling your Mobily SIM card.

E. Choose Complaints About Voice Services:

  • In the next menu, select the option related to voice services. It might be option 1 or as directed by the voice prompt.

F. Press 4 to lodge a complaint regarding ownership.

  • Specify that you want to cancel the SIM card by pressing the option related to SIM card or ownership complaints. Typically, this will be option 4.

G. Follow the Instructions:

  • Follow the instructions provided by the automated system. You may need to input additional details such as your Iqama number, SIM card number, and other relevant information.

H. Confirm the Cancellation Process:

  • The system will likely provide information about the cancellation process and ask for your confirmation. Confirm your request to cancel the Mobily SIM card.

I. Note the Confirmation Details:

  • After confirming, the system should provide you with a confirmation number or details related to your cancellation request. Note down this information for your records.

J. SIM Deactivation Time:

  • The Mobily SIM card deactivation process may take some time. Usually, it is completed within 5 working days. Be patient during this period.

Additional Tips:

  • Ensure you have your Iqama (ID) and Mobily SIM card number on hand during the call.
  • Follow the voice prompts carefully and respond appropriately to register your complaint accurately.
  • If you encounter any issues during the process, you can ask for assistance from the customer service representative.

3. Online Complaint Registration with CITC: CITC Sim Cancellation

If you encounter difficulties with the above methods or wish to escalate the matter, the Communication and Information Technology Commission (CITC) provides an online platform for complaint registration. Follow these steps:

  • Open the CITC website.
  • Click on “Individuals.”
  • Start the service.
  • Enter your Iqama number.
  • Approve the Nafath request.

Proceed by selecting your mobile company, confirming the ticket presentation to the service provider, specifying yourself as an individual client, and providing the necessary details, including the reason for cancellation. Attach your Iqama image and submit the request.

Recommended: How to make a CITC Complaint? STC, Mobily, Zain Easy Steps

Additional Tips and Information

While the CITC mandates cellular companies to cancel SIM cards within 15 working days, there might be instances where the cancellation does not occur promptly. In such cases, it is advisable to contact CITC with your request number to expedite the resolution.

If you wish to transfer the SIM card to a friend or family member instead of canceling it, visit the nearest office of your cellular provider with the transferee. Request the customer representative to change the ownership, and the transfer will be completed within a few hours.

Final Thoughts:

Canceling a SIM card registered under Iqama is a straightforward process, with multiple options to cater to different preferences. Whether you choose to call the helpline, visit a physical office, or escalate the matter through CITC, each method is designed to provide a positive user experience.

Remember, the key is to have all necessary information, including your Iqama and specific SIM card details, readily available. By following the outlined steps, you can efficiently navigate through the process and ensure the successful cancellation of the targeted SIM card. In the ever-evolving landscape of technology, staying informed and proactive is the key to a seamless experience.

How to cancel STC sim on my Iqama in KSA?

Call STC Helpline: Dial 900 or 011-455-5555.

How to cancel Mobily sim on my Iqama in KSA?

Call Mobily Helpline: Dial 1100 or 0560101100.

How to cancel Zain sim on my Iqama in KSA?

Call Zain Helpline: Dial 959 or 059-0000959.

How to cancel Friendi sim on my Iqama in KSA?

Call Friendi Helpline: Dial 166000 or 057-1166000.

How to cancel Virgin Mobile sim on my Iqama in KSA?

Call Virgin Mobile Helpline: Dial 1789.

How to cancel Lebara sim on my Iqama in KSA?

Call Lebara Helpline: Dial 1755 or 057-6001755.