How to convert Zain or Mobily number to STC

How to Easily Convert Zain or Mobily Number to STC – A Step-By-Step Guide

In Saudi Arabia, I’ve interacted with both locals and expats and noticed challenges in switching from Zain or Mobily to STC. To help, I researched and created a simple guide for an easy transition. Check it out!

Convert Zain or Mobily Number to STC – A Step-By-Step Guide

Method 1: Convert Zain or Mobily SIM to STC Online In KSA:

Discover a hassle-free way to switch your mobile service from Zain or Mobily to STC using the mySTC app. This simple guide walks you through the process, making it easy and convenient.

Step 1: Start mobile app

Start by opening your mobile app.

Step 2: How to Become a New Customer

Look for the option “Become a New Customer” at the bottom of the app window.

Download the mySTC App

Step 3: New Customer Registration Window

After clicking “Become a New Customer,” a new window will appear.

In this window, select “Switch to STC.”

Choose "Switch to STC"

Step 4: Select Your Mobile Network Provider

Another window will open, asking you to identify your current mobile network provider. You can choose from providers like Zain, Mobily, Lebara, or Virgin.

Specify Your Current Provider

Step 5: Switch to STC: Enter Your Current Mobile Number

After selecting your current network, you will be prompted to provide your current mobile number, which you wish to convert to STC.

Step 6:  Click the “Continue” 

Enter your number in the designated box and click the “Continue” button.

Enter Your Number

Step 7: OTP Authentication Process

You’ll get a single-use password (OTP) sent to the mobile number you’ve provided.

Kindly input this OTP within the app to authenticate your request.

Receive and Enter OTP

Step 8: SIM Options and Delivery Details

You will be prompted to select either a prepaid or postpaid SIM card type.

If you opt for a physical SIM, STC will deliver it to your address within two to three days.

If you have an iPhone and prefer an eSIM, you’ll need to select a package and complete the order summary.

Select Your SIM Type

Step 9: App Authentication Process: Agree, Authenticate, and Verify

Agree to the terms and conditions of the app.

Click on “Authenticate with AIM.”

A new window will appear, where you’ll need to provide your national ID number and click “Continue”

Enter you ID number

Step 10: App Integration for MySTC Conversion

Open the Nifaz app and enter the number provided by the MySTC app.

Enter your password in the Nifaz app.

This step will complete the conversion process.

Enter Details in Nifaz App

Step 11: Post-Conversion Survey and Location Update

After successful conversion, you may be asked to complete the MySTC survey.

After finishing the survey, you’ll receive details regarding your current location.

Step 12: STC Network Confirmation: Zain SIM Conversion

After these detailed steps, you can expect a confirmation message from CITC within a few hours. This message will confirm that your Zain SIM has been successfully converted to the STC network.

When the agent tells you that I am coming, you’ll create the required code. Afterward, you’ll share the code with the agent for getting the STC sim.

Confirmation from CITC

The process to switch from Zain or Mobily to STC is the same. The only difference is that you select the network you’re switching from (Zain or Mobily) within the app. After that, everything else is the same for both.

Method 2: Change Mobile Network by Visiting the Branch In KSA:

Switching to STC is easy at an STC office. Provide Iqama, pay the fee, and get a new SIM. Use old balance before activating for seamless connectivity.

Step 1: Switch to STC Network: Visit an STC Office

To commence the process of switching to the STC network, you should personally visit an STC office.

Step 2: Iqama Required: Essential for Process

Ensure you have your Iqama, which serves as your official identification card in Saudi Arabia, as it’s a requirement for the process.

Step 3: STC Number Transfer Fee

Transferring your number to STC incurs a fee that you will be required to cover.

 It’s important to cover this cost for the process to proceed.

Step 4: New SIM Card Provisioning at STC Office

During your visit to the STC office, you will be provided with a brand-new SIM card. This SIM card acts as the gateway to your new network.

Step 5: Use Old SIM Credit Before Switch

If there is any remaining credit on your old SIM card, it’s advisable to use it up before making the switch. This ensures you don’t lose any funds left on the previous network.

Step 6: Use Old SIM Credit Before Switch

Once your old SIM card is disconnected, you can activate and start using the new STC SIM. This new SIM card enables you to stay connected with the STC network.

To address challenges faced by both locals and foreigners in switching mobile providers, this guide offers a step-by-step approach. Choose between the convenient online method using the mySTC app or the traditional in-person approach at an STC branch based on your preference.

Also, read List of Mobile Networks in KSA


“In diverse Saudi Arabia, converting Zain or Mobily to STC is common. Choose between a traditional approach at an STC branch or a convenient online method using the mySTC app. This guide ensures a seamless transition to meet communication needs effortlessly in the digital age.

FAQS (Frequently Asked Questions)

How do I convert my Zain SIM to STC?

To convert your Zain SIM to STC, you can use the MySTC app or visit an STC store. Follow the online process in the app or request a SIM replacement in-store.

How do I change my Zain SIM network?

Changing your Zain SIM network is easy with the MySTC app. Download the app, log in, and explore the SIM services section. Request a new SIM for your desired network, provide necessary identification, and follow any activation instructions.

Is Zain better than STC?

The preference between Zain and STC depends on individual needs. Both offer competitive services. Research customer reviews and assess data packages to make an informed decision based on your specific requirements.

How to activate STC SIM in KSA?

Activate your STC SIM by inserting it into your phone. Dial 1500 and follow the prompts. For detailed steps, check the STC website or contact customer service.

How to register STC SIM online?

Register your STC SIM online through the MySTC app or the official STC website. Follow the registration process, providing the necessary details for activation.

How do I convert to STC eSIM?

To convert to STC eSIM, visit an STC store or use the MySTC app. Follow the provided instructions to switch from a physical SIM to an eSIM for a convenient and secure experience.